Refund policy
At KAISITE, we are committed to providing our customers with a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms set out below.
1. Return Eligibility
We offer a 60-day return policy, which means you have 60 days from the date of delivery to request a return.
To be eligible for a return, the item must meet all of the following conditions:
(i)Be in the same condition as received
(ii)Be unused and unworn
(iii)Include all original tags
(iv)Be returned in its original packaging
(v)Be accompanied by a valid receipt or proof of purchase
2. How to Request a Return
To initiate a return, please contact us at support@kaisite.store. Customers may also contact us through other available contact methods provided on our website.
Returns must not be sent back without prior authorization. If your return request is approved, we will provide you with instructions regarding how and where to send your package.
Approved returns should be sent to the following address:
Boslog - Loading Dock #3
678 George Washington Hwy
Lincoln, RI 02865
United States
Items returned without first requesting authorization will not be accepted.
3. Return Shipping Costs
For returns due to non-quality-related reasons, including but not limited to change of mind, no longer wanting the item, or ordering by mistake, the customer is responsible for all return shipping costs.
For returns due to defective, damaged, or incorrect items, the seller will bear the full return shipping cost.
In certain cases, customers may be required to pay the return shipping cost in advance. Where the return is approved and determined to fall under seller-responsible return shipping, reimbursement may be issued after the returned item has been received and inspected.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us promptly at support@kaisite.store so that we may evaluate the issue and provide an appropriate resolution.
5. Non-Returnable Items
The following items are not eligible for return:
(i)Custom or personalized products
(ii)Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
6. Exchanges
We accept exchanges. If you wish to exchange an item, please contact us at support@kaisite.store before returning the product. We will provide you with further instructions based on your specific request.
7. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@kaisite.store.
8. Contact Us
If you have any questions regarding this Return & Refund Policy, you may contact us at:
Email: support@kaisite.store