Shipping policy
At KAISITE, we are committed to delivering your order as efficiently and accurately as possible. Please review the following Shipping Policy for information regarding order processing, shipping, delivery, and related matters.
1. Order Processing
Orders are processed after payment has been successfully completed and verified.
Orders are generally processed during normal business days only. Orders are not typically processed or shipped on weekends or public holidays.
Please note that order processing times may be extended during periods of high order volume, promotional events, holidays, or where delays are caused by circumstances beyond our control.
2. Shipping Availability
We currently ship to selected destinations where shipping service is available at checkout.
At this time, we do not offer shipping to countries or regions where delivery is unavailable through our store. We also currently do not ship to countries within the European Union.
If we are unable to ship your order after it has been placed, we will contact you using the information provided at checkout.
3. Shipping Rates
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Any free shipping promotions, if offered, will be subject to the specific terms stated on the website at the time of purchase.
4. Delivery Time
Orders are generally delivered within 5 to 7 business days after shipment, depending on the shipping destination and carrier operations.
Please note that delivery times are estimates only and are not guaranteed. Delivery may take longer due to factors such as carrier delays, weather conditions, customs clearance, remote delivery locations, holidays, or other circumstances beyond our reasonable control.
KAISITE shall not be liable for delays in shipment or delivery caused by carriers, customs authorities, or events beyond our reasonable control.
5. Shipment Confirmation and Tracking
Once your order has been shipped, you may receive a shipment confirmation email with tracking information, where available.
Please note that tracking updates are provided by the shipping carrier and may take time to appear after the package has been dispatched.
6. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other destination-related charges may apply depending on the laws and regulations of the destination country or region.
Unless otherwise stated on our website, such charges are the responsibility of the customer.
KAISITE is not responsible for delays caused by customs clearance procedures.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at the time of purchase.
If an order is delayed, returned, or undeliverable due to an incorrect or incomplete shipping address provided by the customer, KAISITE shall not be responsible for any resulting loss or delay.
If a package is returned to us due to incorrect shipping information, we may contact you to arrange reshipment. Additional shipping charges may apply.
8. Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, shipping responsibility may be subject to the carrier’s handling process.
If your package is significantly delayed, lost in transit, or marked as delivered but not received, please contact both the shipping carrier and us at support@kaisite.store as soon as possible.
We will make reasonable efforts to assist you in resolving shipping issues, but we are not responsible for carrier-related delivery failures, lost packages, or stolen packages to the fullest extent permitted by applicable law.
9. Damaged Packages
If your order arrives damaged, please contact us promptly at support@kaisite.store and provide your order number, a description of the issue, and clear photos of the damaged package and item(s).
We will review the issue and work with you to provide an appropriate resolution in accordance with our applicable policies.
10. Order Issues and Contact Information
If you have any questions regarding shipping, delivery, or your order status, please contact us at:
KAISITE
Website: kaiste.store
Email: support@kaisite.store